Shipping policy

Shipping Policy

1. General Information All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

2. Shipping Locations Big Hugg Rub ships domestically. We are able to ship to addresses within the continental united states.

3. Shipping Costs Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

4. Delivery Time An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

5. Delivery Instructions You can provide special delivery instructions on the check-out page of our website.

6. Damaged Items in Transport If there is any damage to the packaging on delivery, contact us immediately at 330-842-6671.

7. Questions If you have any questions about the delivery and shipment or your order, please contact us at 330-842-6671

Standard shipping rates apply:

Orders placed on the website during business hours 9am to 5pm M-F EST. ship within 24 hours.

Orders placed after 5pm M-F Est. ship within 48 hours.